Policies

  1. LODGING POLICIES
     Reservation/Deposit/Cancellation/Refund Policy:  Lodging reservations require a 50% deposit that is collected and applied on a per night basis.  The balance is to be paid upon check-in.  If cancellations are made more than 60 days before your reservation date, a full refund of your deposit less a 5% of reservation service charge will be returned.  If cancellations are made 30 to 60 days of your reservation the deposit will be transferred and applied to a future trip later that year or the following season or for retail purchases of anything in our stores or website or the Orvis catalog.  If the cancellation is made within 30 days of your reservation, the deposit is forfeited.

    SPECIAL JULY CANCELLATION POLICY:  There are no refunds or transfers of any kind for reservation made for the month of July if cancellations or changes are made within 60 days of the July reservation.

    We operate in all safe weather and water conditions, therefore inclement weather or water or non-desirable fishing conditions are not reasons to cancel or receive a refund.  Failure to show or failure to cancel in a timely manner will result in your being liable for the entire cost of the reservation and our resultant collection of that amount from you.  All reservations and rentals are secured with a valid credit card. Travel insurance is highly recommended. Some examples: Sportsmans Travel Insurance, Travel Guard, Access America, Travel Insured International,  Travelex Insurance Services.  CrossCurrents has no affiliation to any of these companies.  We are just providing these names and links for your convenience.

  2. GUIDED TRIP POLICIES
     Reservation/Deposit/Cancellation/Refund Policy:
    Guided trips require a 50% deposit that is collected and applied on a per guide day basis.  Your guide day(s) will not be confirmed until deposits are received.  If cancellations are made more than 30 days before your reservation, a full refund of your deposit less a $25 per guide day reserved service charge will be returned.  If cancellations are made between 8 and 30 days of your reserved date(s) your deposit will be applied to a future trip later that year or the following season or for retail purchases of anything in our stores or the Orvis catalog.  If cancellations are made within 8 days of your reserved date(s) the entire deposit will be forfeited and a portion of that will be used to pay to the scheduled guide(s) in lieu of lost wages and expenses incurred.

    SPECIAL JULY CANCELLATION POLICY:  There are no refunds or transfers of any kind for reservations made for the month of July if cancellations or changes are made within 30 days of the July reservation.

    We do not issue cash refunds for cancellations made within 30 days of your reservation.  We operate in all safe weather and water conditions, therefore inclement weather or water or non-desirable fishing conditions are not reasons to cancel or receive a refund. Often times “bad weather” is the best fishing weather!  Please keep this in mind.  Failure to show or failure to cancel in a timely manner will result in you being liable for the entire cost of the reservation and our resultant collection of that amount from you.  All reservations are secured with a valid credit card.  Please be certain of your dates to avoid complications and service charges. If we are unable to provide your reserved guide service due to unforeseen events, your entire deposit will be refunded and we will grovel for forgiveness.Travel insurance is recommended on extended trips. Some examples: Sportsmans Travel Insurance, Travel Guard, Access America, Travel Insured International,  Travelex Insurance Services.  CrossCurrents has no affiliation to any of these companies.  We are just providing these names and links for your convenience.

  3. SMITH RIVER GUIDED TRIP POLICIES
     Reservation/Deposit/Cancellation/Refund Policy:  Smith River Guided Trips require a 50% deposit and dates will not be confirmed until the deposit is received.  The remaining balance is due by February 1st of the year of your trip.  The deposit and full payments are non-refundable.  We operate in all safe weather and water conditions, therefore inclement weather or water or non-desirable fishing conditions are not reasons to cancel or receive a refund. Failure to show or failure to cancel in a timely manner will result in your being liable for the entire cost of the reservation and our resultant collection of that amount from you.  All reservations are secured with a valid credit card. If our Smith River Outfitter is unable to provide guide service on the Smith due to unforeseen events (mainly low, unfloatable water), your deposit may be applied toward a future launch date or other fishing alternatives may be performed.  Our Outfitter will discuss the options with you.  Travel insurance is highly recommended. Some examples: Sportsmans Travel Insurance, Travel Guard, Access America, Travel Insured International,  Travelex Insurance Services.  CrossCurrents has no affiliation to any of these companies.  We are just providing these names and links for your convenience.

  • BOAT RENTAL POLICIES
  • BOAT & EQUIPMENT RENTAL Reservation Deposit/Cancellation/Refund Policy:

    Boat and Equipment rentals require a 50% deposit that is collected and applied on a per rental day basis.  If cancellations are made more than 30 days before your reservation, a refund of your deposit, less a 15% of deposit service fee will be returned to you.  Cancellations made 15 to 30 days before reservation, your deposit, less a 15% service fee, will be applied to a future rental later that year or the following season or for purchases of anything in our stores, website or Orvis catalog.  Cancellations made within 14 days of your reservation the entire deposit will be forfeited.

    We operate in all safe weather and water conditions, therefore inclement weather or water or non-desirable fishing conditions are not reasons to cancel and receive a refund.  All reservations and rentals are secured with a valid credit card.  We require a Credit Card, Account Verification/Pre-Authorization and Identification at the time of rental.  Your credit card will be charged the replacement price for any equipment not returned or destroyed.

    If we are unable to provide boat or equipment rental service due to unforeseen events, your entire deposit will be refunded.  We understand that unforeseen situations can lead to cancellations and we reserve the right to make refund decisions on a case-by-case basis.

    Other Boat Rental Policies:

    *  For the Missouri RiverCUSTOMER Haul* option:  If the customer has their own tow vehicle (& trailer for rafts or uses one of CrossCurrents’ raft trailers) and can haul, launch, load and return the boat on their own, they receive a 50% discount on any shuttle for that vehicle.

    **  For the Missouri RiverSHOP Haul** option:  CrossCurrents launches and picks-up boat between the Dam and Prewett Creek (or $20 extra for Pelican,  $30 extra for Cascade).  We also offer a 50% discount on 1 shuttle of the customer’s vehicle.  (See our website for information & prices on our Shuttles.)

    * For Smith River trips:  We offer a special discount for Smith River trips of $95/day/raft.

    * For Smith River trips:  To pick up your boat the day before your launch date, it is $50 for that day (i.e. $425 for the 5 days floating on the Smith + $50 to pick up day before = $475 total.)

    ** For Smith River trips:  When you pick up your Raft and Equipment rentals, you must pay a $300 Security/Damage deposit.  This deposit will be returned in full if all the equipment is returned and not damaged.  Any damaged or missing equipment will be deducted from the deposit and the balance returned to the customer within 48 of hours of returning the equipment.

    * For Smith River trips:  Raft and Equipment must be reassembled and cleaned upon return.  CrossCurrents has all the cleaning supplies, hoses, buckets, brushes, etc. for quick, easy cleaning at our Craig store.  Or, the renter will pay CrossCurrents a $20 fee to do the reassembly and cleaning for them. (This can be deducted from the Security/Damage deposit.)

    *  All boats & equipment must be back to the Craig store by 7:00pm on the last day of rental. –Unless other arrangements are made & paid for ($5/hour late return fee) at the time of rental.

    *  All rental boats & equipment (except some waders & rods) are kept in Craig.  There is a $150 Shuttle Fee for CrossCurrents to deliver boat(s) from Craig to Helena or to bring boats back to Craig that are dropped off in Helena.  We cannot guarantee an exact shuttle time to deliver boats to Helena as we have limited vehicles & personnel to make a special trip to Helena.  We highly recommend you pick up the boat(s) & equipment from our Craig store.  We can then help renters with boat/equipment set up, packing, repair instructions, etc.

    * All renters must fill out and sign a Rental Agreement Form and secure the equipment with a valid credit card.

    * All persons renting assume full responsibility for their own safety and the safety of their party.

    * All persons renting assume responsibility for damage to boats and equipment and will be charged the full repair price or replacement price if the product is lost, damaged or destroyed.

    * Studded Wading Boots are NOT PERMITTED on our inflatable boats!!  You are responsible for all damage!

    *Demo Program.  If you decide to purchase a new one of the products you are renting within two weeks of your rental date, we will deduct the rental price (up to 5 days worth of rentals) off the purchase price.